1. Timeframe for requesting a return
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The DemoRide period for your saddle is 30 days from delivery of the item.
2. Start the return process
- Enter your order number and email used for the purchase in the form below
- Follow the procedure and select the items you want to return
- Wait for the return approval confirmation that you will receive via email
3. Prepare the products for shipment
- Place the saddle back in the box in which it was delivered, after cleaning it with a damp cloth.
- Then, place the box inside a package that will prevent any damage, or even better, in the original packaging, with a copy of the sales receipt inside.
4. Schedule the shipment
- Hand over the shipment to a courier of your choice or to the postal service.
- Shipping address: Selle Italia c\o Calicantus srl, Via L. Mazzon 28/30, 30020, Quarto d'Altino (VE) Italy
- Note: Shipping costs for returning the goods and any customs duties are your responsibility.
- Advice: choose a courier that ensures shipment tracking
5. Refund
- The refund will be processed to the original payment method you used to complete the purchase, within 14 working days of receiving the return at our warehouse.
- As mentioned in previous communication, there is a €25 fee for shipping, inspection, and reconditioning of the saddle.
- You'll receive a 25% coupon code valid for the purchase of the saddle you tried at full price. The coupon will be valid only on our site and will give you access to our exclusive benefits such as an extended warranty and crash policy.
Please also note that if your DemoRide saddle is not returned we will be forced to retain the full amount of your RideFit order with no refund.
ATTENTION
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Selle Italia may decide not to accept returns without authorization, non-compliant returns, or returns with incomplete documentation. In such cases, they may be rejected or face delays in processing, resulting in the non-issuance of a refund, with costs at your expense. Make sure to complete the return process on our website before shipping the goods.